Customer Satisfaction Policy
Our company has always chosen customer satisfaction as its target. Our main business objective is to determine what our customers expect from our company and services and to fulfill these expectations unconditionally by following systematic changes in customer values and behaviors.
- Our customers are able to communicate their complaints, requests, applications and suggestions to our Company easily and free of charge
- Providing 100% customer satisfaction by providing our customers with the most accurate methods and “0” error, providing the right service the first time before the complaint occurs,
- Complaints received by our company are handled in a transparent, objective, fair and confidential manner,
- By putting ourselves in the customer's place and providing our services with an empathic approach,
- By putting ourselves in the customer's place and providing our services with an empathic approach,
- Providing innovative solutions to customer needs by closely following the technology,
- The fastest reaction time is provided in the services provided to our customers,
- Complaints in accordance with the legal conditions, laws, regulations, Elginkan Group adheres to the traditions and provided solutions within the scope of ”Together for Years” principle,
In accordance with the requirements of our Customer Satisfaction Management System, we commit to all customers, employees and other stakeholders of our company and we know it is our duty to share with the public.
